Frequently Asked Questions
Check most frequently asked questions here, if you cannot find an answer here, please contact us at email@example.com
We work with the worlds leading payment processors. We DO NOT keep any payment details such as credit card numbers on file. Our employees cannot access or see your payment information at any time. We DO NOT SELL any information about you or your payment information. Our checkout is secure and encrypted for the best possible security availble to us.
Please ensure that the billing address on your order matches the information on your credit card account. If your credit card cannot be processed, please call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase
We accept returns within 30 days of the purchase date.
Please mail your return to:
999 Stinson Way STE 301
West Palm Beach, FL 33411
Please note that you are responsible for the shipping charges of the return. For easy processing, please include a copy of your packing slip
If you return an item beyond the 30 day return window but before 45 days from the purchase date have passed, we will issue store credit for your order value (less shipping). The store credit will be issued in form of a code that will be send to the email address used to place the order. We will not accept any returns after 45 days from order date.
We do not exchange items at this time, but you can return your order for a refund and re-order in the desired size or color.
Unless you purchased suit separates (Jacket and Pants sold individually), we cannot exchange individual parts of an item. Most suits need minor alterations for the perfect fit, such as width or length adjustments. All suit pants allow for alterations of the width and a seamstress can help you achieve the perfect fit.
No, return shipping charges are the buyers responsibility. However, in the rare instance that we shipped an incorrect item or your order arrived faulty, we will arrange a free return shipment for you.
No, shipping charges are non-refundable. However, in the rare instance that we shipped an incorrect item or your order arrived faulty and you decide to return it, we will arrange a free return shipment for you and refund the shipping charges.
Please note that we will charge a 30% restocking fee for all declined shipments or shipments that are returned to sender for an incorrect address or unclaimed package.
We try our very best to ship every order within one business day. Business days are considered Monday through Friday, we do not ship on Saturdays, Sundays or Federal Holidays. You will get notified via email about your shipping details including your tracking information.
We offer free Standard Shipping for all items throughout our store, in addition faster shipping options are available for a surcharge for most items. The available shipping options are displayed during the checkout so you can choose the option that suits your needs.
Once you receive a shipment confirmation email from us, your package has been processed through our warehouse, however it might take additional time, sometimes up to two days, for the carrier to update the tracking information. If you order still does not show any progress after three days, please contact us at firstname.lastname@example.org so we can investigate.
We try to ship all items as quickly as possible. Please make sure to provide us with the correct shipping information. If you contact us before the order has been shipped we will try our best to arrange a change, however, we can't guarantee it but we will try. Once the order has been processed we are unable to change the shipping address or any other detail on the order. Please note that if the package fails to deliver because of an incorrect or insufficient address, we cannot take any responsibility. If the package is being returned to us for a wrong address, we will issue a refund according to our return policy.
As mentioned in our shipping information, estimated shipping times are just that, estimates. Unforeseen circumstances, ranging from weather problems in areas of the country to service problems with the carrier can prolong a delivery. We cannot accept responsibility for delivery delays. If you need a guaranteed shipping option, please choose Rush Delivery for your order.
We guarantee the delivery for our 'Rush Delivery' option. If you chose 'Rush Delivery' and your order does not arrive on time, we will refund the shipping charges. All other shipping options are not guaranteed options and no refunds will be issued if the order does not arrive within the estimated delivery time.
If you want to carry Paul Malone products in your brick and mortar or online store, apply here and fill out our WHOLESALE REGISTRATION FORM or log in to your Wholesale account . You get access to our Wholesale Site and will be able to order online or call your account manager to stock your store. We work with small and large retailers throughout the USA and Europe.
Planning an event and need 30 or more of the same item? Let us help you with that. Contact us through the contact from below, we will be happy to assist you with your plans. Please be sure to contact us ahead of time. Even though we stock most items in larger quantities, custom orders may take extra time.
Sizing and Fitting
For sizing and fitting questions, please see the size chart in the items detail page. We try to be as accurate as possible with all measurements, but please note that these are apparel items and might run small or large within the same item or even within the same size.
All of our suits come with unfinsihed bottoms. If you need the bottoms hemmed, we recommend to take them to a seamstress.
No, all items are sold as shown in the item desctipiton, we do not allow substitutions in size or color for any item.
If you have questions regarding an order or item, please send us an email to email@example.com or submit a question through our contact page
Please send us an email to firstname.lastname@example.org for any order related question, please do not call our Head Office with order related questions, chances are we are unable to answer these on the phone.
We appreciate all of our customers more than you know. We know you have choices and we are happy you choose us for your online shopping needs. However, we maintain a strict policy on politeness, respect and fairness. We expect this behavior from all of our associates and in return we expect it from our customers as well. Our staff does a fantastic job tending to the needs of our customers every day and we are well aware that sometimes things don't go according to plan, but there is never room for unpolite or disprespectful behavior. We refuse service to anyone that approaches any of our associates in a manner that is unpolite, disprespectful, threatening or inappropriate.