Returns
We get it! Sometimes it is necessary to return an item. Don't worry, we have you covered.
Returned items must be received in our warehouse within 30 days of purchase date, unworn with all tags attached and in new condition. Please include a copy of the packing slip when returning any items for efficient processing.
Please mail your return to:
PaulMalone.com
c/o returns
999 Stinson Way STE 303
West Palm Beach, FL 33411
Please note that you are responsible for the shipping charges of the return. For easy processing, please include a copy of your packing slip.
A refund will be issued for your return within 5 business days upon receipt.
Return FAQ's
How long can I return my purchase?
We accept returns within 30 days of the purchase date.
What happens if I return my purchase late?
If you return an item beyond the 30 day return window but before 45 days from the purchase date have passed, we will issue store credit for your order value (less shipping). The store credit will be issued in form of a code that will be send to the email address used to place the order. We will not accept any returns after 45 days from order date.
Can I exchange my item to a different color or size?
We do not exchange items at this time, but you can return your order for a refund and re-order in the desired size or color.
I ordered a suit and the Jacket fits great, but the pants are too wide/tight, can I just exchange this part of my item?
Unless you purchased suit separates (Jacket and Pants sold individually), we cannot exchange individual parts of an item. Most suits need minor alterations for the perfect fit, such as width or length adjustments. All suit pants allow for alterations of the width and a seamstress can help you achieve the perfect fit.
I unwrapped my item or tried it on, now it is not in its original packaging, can I still return it?
Yes, you can still return it, please mail all items including the packaging back to us. If it was tried on or simply unwrapped, we will issue a full refund. However, we do not accept returns that upon inspection found to be worn or used. In this case we will not issue a refund. You may request the item to be sent back to you at your expense.
Are the return shipping charges covered?
No, return shipping charges are the buyers responsibility. However, in the rare instance that we shipped an incorrect item or your order arrived faulty, we will arrange a free return shipment for you.
Are shipping charges refundable?
No, shipping charges are non-refundable. However, in the rare instance that we shipped an incorrect item or your order arrived faulty and you decide to return it, we will arrange a free return shipment for you and refund the shipping charges.
Declined Packages/ Return to Sender
Please note that we will charge a 30% restocking fee for all declined shipments or shipments that are returned to sender for an incorrect address or unclaimed package.
Return of Price Specials or Buy x Get x free orders
If your order contains buy x get x free items, a partial return voids the special or sale. The first item(s) returned is considered the free item and no refund will be issued for such item, additional items returned will be refunded according to price paid. For on-sale items that require a minimum order, returns are accepted but the sale is voided if the order total falls below the order minimum for the sale, all remaining items in the order are priced as full retail price and the price difference will be refunded.
Return of items with free shipping over $65
If your order value was over $65 and you enjoyed free shipping, please note that if your order value falls below $65 because of a return of one or more items, we will deduct from the refund the shipping charges.
Returned items must be received in our warehouse within 30 days of purchase date, unworn with all tags attached and in new condition. Please include a copy of the packing slip when returning any items for efficient processing.
Please mail your return to:
PaulMalone.com
c/o returns
999 Stinson Way STE 303
West Palm Beach, FL 33411
Please note that you are responsible for the shipping charges of the return. For easy processing, please include a copy of your packing slip.
A refund will be issued for your return within 5 business days upon receipt.
Return FAQ's
How long can I return my purchase?
We accept returns within 30 days of the purchase date.
What happens if I return my purchase late?
If you return an item beyond the 30 day return window but before 45 days from the purchase date have passed, we will issue store credit for your order value (less shipping). The store credit will be issued in form of a code that will be send to the email address used to place the order. We will not accept any returns after 45 days from order date.
Can I exchange my item to a different color or size?
We do not exchange items at this time, but you can return your order for a refund and re-order in the desired size or color.
I ordered a suit and the Jacket fits great, but the pants are too wide/tight, can I just exchange this part of my item?
Unless you purchased suit separates (Jacket and Pants sold individually), we cannot exchange individual parts of an item. Most suits need minor alterations for the perfect fit, such as width or length adjustments. All suit pants allow for alterations of the width and a seamstress can help you achieve the perfect fit.
I unwrapped my item or tried it on, now it is not in its original packaging, can I still return it?
Yes, you can still return it, please mail all items including the packaging back to us. If it was tried on or simply unwrapped, we will issue a full refund. However, we do not accept returns that upon inspection found to be worn or used. In this case we will not issue a refund. You may request the item to be sent back to you at your expense.
Are the return shipping charges covered?
No, return shipping charges are the buyers responsibility. However, in the rare instance that we shipped an incorrect item or your order arrived faulty, we will arrange a free return shipment for you.
Are shipping charges refundable?
No, shipping charges are non-refundable. However, in the rare instance that we shipped an incorrect item or your order arrived faulty and you decide to return it, we will arrange a free return shipment for you and refund the shipping charges.
Declined Packages/ Return to Sender
Please note that we will charge a 30% restocking fee for all declined shipments or shipments that are returned to sender for an incorrect address or unclaimed package.
Return of Price Specials or Buy x Get x free orders
If your order contains buy x get x free items, a partial return voids the special or sale. The first item(s) returned is considered the free item and no refund will be issued for such item, additional items returned will be refunded according to price paid. For on-sale items that require a minimum order, returns are accepted but the sale is voided if the order total falls below the order minimum for the sale, all remaining items in the order are priced as full retail price and the price difference will be refunded.
Return of items with free shipping over $65
If your order value was over $65 and you enjoyed free shipping, please note that if your order value falls below $65 because of a return of one or more items, we will deduct from the refund the shipping charges.
